We want the thoughtful part to arrive.
Proposed refund and reprint policy · Preview release
Before printing starts
Cancellation is available until the print provider locks the order for production. The order page shows whether cancellation is still possible. A confirmed payment is refunded after an eligible cancellation.
When something goes wrong
For a manufacturing defect, incorrect production crop, or content that differs from the approved preview, our proposed live policy is a reprint or refund after review. Save a photo of the problem and open a case from your order page.
If your card has not arrived
Wait until the estimated delivery window has ended, then report non-delivery from the order page. Ordinary first-class mail may not include individual delivery tracking.
Approved mistakes
User-approved spelling, content, and address mistakes are not automatically eligible for a free reprint. Contact support before production whenever you spot an error.
Sandbox requests
Support, reprints, refunds, and mailing are simulated in this release. No real refund is due on an unpaid sandbox order. Stripe test-mode refunds apply only to test transactions.